Refund and Returns Policy

Shipping Options

Q: How is a Kitten SHIPPED?

A: Ship by Airlines

Shipping is available to Distant Families. Shipping charges vary depending upon location. Shipping costs include airfare, the puppy’s shipping crate (pet taxi), vet health certificate and a Kitten care packet. The packet includes a bag of the Kitten food that he/she is accustomed to and Kitten care information. Delivery is typically counter to counter service. Kittens will travel in a pressurized compartment that’s temperature controlled. The cost of shipping by airlines is $120.00 – $200.00 depending on destination and airlines.

– Ship by Specialized Ground service you also have the option of having your Kitten delivered by van right to your doorstep using a Pet Transport service that delivers to all destinations in the World Cost for this service varies for distance and location. This is the most expensive of the two ways to get your Kitten delivered.

Q: Is shipping really safe for the puppy? A: Shipping a Kitten by itself to a new location always sounds cruel and embarrassing, but actually it is not. With my many years of shipping experience, I know for a fact that all of the Kitten are well taken care of. So if you stop and think about it, the airlines are not going to mistreat the Kitten(s) for fear of lawsuit and customer dissatisfaction. I tape Kitten(s) food and feeding instructions to the top of the crate and put frozen water in the crate, so it will gradually thaw out for the Kitten(s) and the puppies are offered food along the ride. The average flight is approximately 4 to 7 hours. I always ask about any delays or layovers and know the exact times and departures of the flights, so I know where the Kitten(s) is and am able to give you the information as well. The Kitten(s) will arrive the same day as it is sent usually a few hours. I have a big fluffy bed of shredded newspapers in the crate for the Kitten(s) to nestle in and usually a pig’s ear chew (they love them), and a toy or sock with my scent on it to help the Kitten(s) feel secure

Q: What about shipping in the winter is it not too cold?

A: If you decide on a Kitten(s), We will guarantee as we have for yrs that he/she will arrive safe and sound. Kitten(s) can be shipped safely between 20 and 85 degrees–AA rules. All Kitten(s) ride in the belly of the plane where the temperature is kept at a comfortable 70 degrees same as for the passengers and they are the last on and first off the plane. Shipping during this time of year is completely safe and there is no problem so we need not be afraid about that. Just like a person getting on a flight to go meet their relatives and/or friends for the holidays, shipping a Kitten(s) is very similar and probably even a little easier. The only thing different about this time of year is that the airlines can be strict on the minimum temperature at each location (which is really good for the Kitten(s) even though the plane is always kept at 70 degrees. We believe it is mainly for their liability and protection. Likewise, in the summertime–they will not ship if temperatures are too hot along the way. If this is the case, we will just wait for the next best day to ship or ship earlier or later in the day to combat the hot/cold part of the day.
NB * Most shippers SPECIALIZED in shipping pets will use a temperature regulation crate called an electronic crate. These types of crates are used anytime since they can regulate the temperature to the one best for the Kitten(s) travel

Q: Can I travel to pick up my Kitten(s)?

A: Yes, you are always welcome to travel over to pick up your Kitten(s) after purchase and usually travel with your Kitten(s) most Airlines requires no additional fee for flying with a Kitten(s) apart from a personal flight fee. Nevertheless, Some Airlines demand an extra fee anyway.

Q: I just pick up my Kitten(s) from the Airport. Does she need a Vaccine?
A. Do not give your new Kitten(s) any vaccines within the first 14 days of arrival. Your new Kitten(s) is all up to date on shots before living in our home and will not need a vaccine for at least weeks. Many Vets will attempt to issue a vaccine so that they can make additional money. Do not get any vaccine on your first Vet visit as the puppy will need time to adjust and you do not need any additional stress on him or her !!!* Nevertheless, when you pick up your Kitten(s) , it is necessary to go for a Vet check not less than 48 hours after you received your Kitten(s) for a general check-up and in case of any health problems, we will be responsible for either giving you a new Kitten(s) or refund your payment if no other Kitten(s) is available at the moment

YOUR CHOSEN PUPPY WILL COME WITH FOLLOWING

# Health Certificate.
#1-year health guarantee

# Complete vet record

# Litter Box

# AKC registration papers

# And a hand guide that will help you with the basics of food the baby feeds on.

You are welcome to pick up your Kitten(s) in person, of course, but sometimes busy schedules or long distances make it tough. If this is the case for you, check out the options below. Please note that Lancaster Kitten(s) itself does not ship Kitten(s) . And due to USDA regulations, not all breeders can ship Kitten(s) either. Ask your breeder, and they may prefer making shipping arrangements themselves. However, if they don’t have a shipping process, we can give you information on people who can.

Some more shipping information:

  • You might be able to work out arrangements to meet the breeder or shipper halfway. (sometimes a lot cheaper than air shipping)

  • The buyer typically covers shipping fees

  • Not all breeders will ship- call the breeder to make sure they do. (their number is in the puppy for sale listing)

  • Keep in mind any shipping arrangements you make are with the breeder, or third-party shipping service, Lancaster Kitten(s) does not provide or arrange to ship.

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